We are committed to your satisfaction and stand by our service. If you encounter any issues or have questions, our dedicated team is here to assist you. Should you ever feel our service doesn’t meet your needs, we’re committed to making things right.

1. 2-Hour Test Period

• USTVGOSUBS offers a 2-hour test period to allow customers to evaluate our service. Due to this testing period, we do not offer refunds.

2. Exceptional Refund Cases

• In certain exceptional cases, our financial team will thoroughly review refund requests. While we’d appreciate understanding where things may have gone wrong or how we can improve, we want to ensure your satisfaction.

3. Request Timeline

• You have a grace period of 7 days from your purchase date to request a refund. After the 7-day period, we will not accept refund requests.

4. Partial Refund Process

• If your refund request is approved, you can follow the steps outlined below for a partial refund. This must be done within 3 days of your purchase date. After this 3-day window, please feel free to contact us via our WhatsApp SUPPORT number or the Contact Us page for issue resolution.
• Once you’ve requested a refund, please be aware that you will not be able to subscribe to our service in the future.

Refund Request Steps:

1. Use WhatsApp Support or the contact form to initiate your refund request.
2. Provide your username and the same email address you used to purchase our services.
3. Include your invoice number.
4. Note that the refund will be partial, and we will deduct the price of the number of days used (at a rate of 2.3 US$ per day).
5. Credit card charge fees cannot be refunded, as they are processed directly by your bank.
6. The refund will be issued using the same payment method used for the purchase.

Thank you for choosing USTVGOSUBS as your service provider. We look forward to continuing to serve you in the future.